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I added my mom on my funeral cover with Metropolitan on the 1st February 2022 sadly my mother passed away on the 14th of July 2022, I lodged a death claim with metropolitan which they repudiated. They told me about a 6months waiting period starting from Feb this year when I told them that July was the 6th month I was told that they did not get the July premium because my mother died on the 14th of July and I find that to be very unfair. They are supposed to be paying that claim out.
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Metropolitan Life's replyOfficial
07 Sept 2022, 14:21Dear Vincent
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We are sorry to read of your loved mother's passing. Please accept our condolences. We sincerely apologize for the difficulty that you have encountered with regards to the claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We are sorry to read of your loved mother's passing. Please accept our condolences. We sincerely apologize for the difficulty that you have encountered with regards to the claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Metropolitan Life's reply07 Sept 2022, 14:21
Official
Dear Vincent
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We are sorry to read of your loved mother's passing. Please accept our condolences. We sincerely apologize for the difficulty that you have encountered with regards to the claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We are sorry to read of your loved mother's passing. Please accept our condolences. We sincerely apologize for the difficulty that you have encountered with regards to the claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team