LM
Lerato M
1 reviews | Active since Feb 2015
13 Feb 2024, 11:12
POLICY DETAILS
I am very disheartened that a company i trust so much oi need to always explain the same thing. I have a policy since 1 march 2016. I am the owner and premium payer.
EVERYTIME I call i get told you cannot trace it. Yet you deduct every month successful. I have to complain and somehow the complaints team will somehow find it and l will get a schedule how do they get it. This is disturping as i wonder how my family will be assisted if i get such a run around.
Can someone at IT make sure that this is resolved. I am so tired of hearing the staff apologise but each time it is the same thing.
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Metropolitan Life's replyOfficial
13 Feb 2024, 11:44Dear Lerato
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients and we are so sorry you've been having difficulties tracing your policy. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients and we are so sorry you've been having difficulties tracing your policy. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team
Metropolitan Life's reply13 Feb 2024, 11:44
Official
Dear Lerato
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients and we are so sorry you've been having difficulties tracing your policy. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients and we are so sorry you've been having difficulties tracing your policy. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team