1 reviews | Active since Sept 2016
Policy deductions against my will
<p>Greetings</p> <p> </p> <p>I have opened a funeral policy wiht metropolitan through agent M.A Mashiya in december 2015, my expected deduction was 159, to my suprise they debited around R2000, and i asked that the policy be cancelled in february and asked for refund.</p> <p>I have never received my refund and policy document, it was to my surprise through some letter that there is actuaaly ********** names under my policy to inflate my premium to that amount. Further more , my policy was re opened without my permission, it was through the call center that i learnt that is through agent Lamola. i dont know this person. More money has been deducted and now i learn that my policies are still active.</p> <p> </p> <p>The agents are not helpful, i have been trying to solve this for 8 months now, and i keep on being sent from pillar to post.</p> <p> </p> <p>PLease help with cancelling these policies and refund me my money, your agents are ****** ruining your brand.</p> <p> </p> <p> </p>
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Client Care
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Client Care
This is a useless platform.it has been a week and i have not received any feedback whatsoever.such that now i hace decided to just open a case at the police station
This is a useless platform.it has been a week and i have not received any feedback whatsoever.such that now i hace decided to just open a case at the police station
Dear Ms. Muleele
Thank you for your additional comments.
One of our Client Care Assessors is busy investigating your complaint, as per email sent to you on 15 September 2016.
The allegations are serious in nature and we need to be circumspect when reviewing the facts.
We will be contacting your directly via return email as soon as we are able to provide you with feedback.
Please bear with us a little longer.
Kind Regards
Metropolitan Client Care
Dear Ms. Muleele
Thank you for your additional comments.
One of our Client Care Assessors is busy investigating your complaint, as per email sent to you on 15 September 2016.
The allegations are serious in nature and we need to be circumspect when reviewing the facts.
We will be contacting your directly via return email as soon as we are able to provide you with feedback.
Please bear with us a little longer.
Kind Regards
Metropolitan Client Care
It is really dissapointing how such a big company would drag over an investigation and still underpay the client at the end of the day.i am dissapointed by metropolitan and its agents.
It is really dissapointing how such a big company would drag over an investigation and still underpay the client at the end of the day.i am dissapointed by metropolitan and its agents.
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our apologies for any poor service received thus far.
Kind Regards
Client Care
Thank you metropolitan for attending to my case and the constant support in this duration.finally i got all my money back.i guess it was worth the struggle.thank you so much
Thank you metropolitan for attending to my case and the constant support in this duration.finally i got all my money back.i guess it was worth the struggle.thank you so much
Thank you for sharing your concern with us. We strive to meet the needs of our clients to the best of our ability. I am pleased to hear that this matter is resolved. Thank you for your patience.
Kind regards
Client Care
Thank you for sharing your concern with us. We strive to meet the needs of our clients to the best of our ability. I am pleased to hear that this matter is resolved. Thank you for your patience.
Kind regards
Client Care