1 reviews | Active since Jul 2012
Policy contracts
I am so disappointed with Metropolitan that I cancelled my policy. I signed up with Metropolitan last year I was helped telephonically. I then provided all my details and was happy with the service After a month or so I requested that my policy number be emailed to me and my contract. Up until this day nothing happened. I don't understand coz I paid every month. What's the problem in a simple request. I have had so many problems over the last few month. I wonder if I died how would my family have claimed without any details even. My family wouldn't even know I have a policy with you guys. I cancelled my policy and would like all that money to be refunded back to me seeing that I don't even have anything from you guys so you debited my account wrong fully I would like feedback by today
Thank you for relaying your experience to us.
We always strive to serve all our clients well. Please accept our sincere apologies for the events that led to your dissatisfaction.
I refer to our telephonic conversation of today. I will email you copies of the Policy Schedules previously sent to you, as agreed. I will also contact you again around the date your next debit is due, to reinstate the policy.
Thank you for allowing us the opportunity to resolve your complaint.
Kind Regards
Aletta Clarence
Client Care
Thank you for relaying your experience to us.
We always strive to serve all our clients well. Please accept our sincere apologies for the events that led to your dissatisfaction.
I refer to our telephonic conversation of today. I will email you copies of the Policy Schedules previously sent to you, as agreed. I will also contact you again around the date your next debit is due, to reinstate the policy.
Thank you for allowing us the opportunity to resolve your complaint.
Kind Regards
Aletta Clarence
Client Care