LM
Lelethu M
1 reviews | Active since Nov 2022
13 Oct 2025, 21:20
Policy complaint
Poor service, I have been trying to resolve my policy for months now with no help. I keep calling and getting different feedbacks from different people. I was told it was fixed in July to my surprise now in October I am owing money that I do not even know where is coming from and they have been deducting my agreed payment till September.
In 8 years with them, I think now its time to leave Metropolitan. I am tired. I sent all my proof of payments until September and I never missed any payment.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
13 Oct 2025, 21:50Dear Lelethu
We acknowledge receipt of your 2nd post on HelloPeter.
We have asked HP admin to remove this post and link it to your original post, since it is about the same matter and we are already investigating this complaint and liaising directly with you.
Regards
Client Care Team
We acknowledge receipt of your 2nd post on HelloPeter.
We have asked HP admin to remove this post and link it to your original post, since it is about the same matter and we are already investigating this complaint and liaising directly with you.
Regards
Client Care Team
Metropolitan Life's reply13 Oct 2025, 21:50
Official
Dear Lelethu
We acknowledge receipt of your 2nd post on HelloPeter.
We have asked HP admin to remove this post and link it to your original post, since it is about the same matter and we are already investigating this complaint and liaising directly with you.
Regards
Client Care Team
We acknowledge receipt of your 2nd post on HelloPeter.
We have asked HP admin to remove this post and link it to your original post, since it is about the same matter and we are already investigating this complaint and liaising directly with you.
Regards
Client Care Team
LM
Lelethu M's updateReviewer Update
13 Oct 2025, 22:10You are not investigating anything, no one called me. I received an email Friday after I reported on helopeter saying my policy is paid and up to date then a day later another one saying I owe a certain amount but you do not know where is coming from.
You are soo unprofessional with this matter when I have been loyal to you since 2018. You have tomorrow to solve this matter because all this time you have been taking my money till September without saying I am owing. All my premiums are paid, this must be sorted out before next week the next debit day.
You are soo unprofessional with this matter when I have been loyal to you since 2018. You have tomorrow to solve this matter because all this time you have been taking my money till September without saying I am owing. All my premiums are paid, this must be sorted out before next week the next debit day.
LM
Lelethu M's update13 Oct 2025, 22:10
Reviewer Update
You are not investigating anything, no one called me. I received an email Friday after I reported on helopeter saying my policy is paid and up to date then a day later another one saying I owe a certain amount but you do not know where is coming from.
You are soo unprofessional with this matter when I have been loyal to you since 2018. You have tomorrow to solve this matter because all this time you have been taking my money till September without saying I am owing. All my premiums are paid, this must be sorted out before next week the next debit day.
You are soo unprofessional with this matter when I have been loyal to you since 2018. You have tomorrow to solve this matter because all this time you have been taking my money till September without saying I am owing. All my premiums are paid, this must be sorted out before next week the next debit day.
Metropolitan Life's replyOfficial
14 Oct 2025, 08:52Dear Lelethu
Thank you for your additional comments.
The matter is still open with us and our Escalation Specialist has been engaging directly with you via email.
Regards
Client Care Team
Thank you for your additional comments.
The matter is still open with us and our Escalation Specialist has been engaging directly with you via email.
Regards
Client Care Team
Metropolitan Life's reply14 Oct 2025, 08:52
Official
Dear Lelethu
Thank you for your additional comments.
The matter is still open with us and our Escalation Specialist has been engaging directly with you via email.
Regards
Client Care Team
Thank you for your additional comments.
The matter is still open with us and our Escalation Specialist has been engaging directly with you via email.
Regards
Client Care Team