Policy Complain

I Caroline Thapelo Maraba put in a claim for my late uncle on the 23rd May. I called Momentum to confirm they even acknowledge that they received my documents. I have called Momentum everyday and been put through to different consultants been told that my claim has been red flagged and under investigation. Trying to understand what could be the cause no one knew instead none of the managers have wanted to speak to me. I was told by consultants that they send emails to the claims department and the manager with subject line that it's urgent. I had to go through to loan sharks to gather money in burying my uncle bear in mind it accumulates interest. On the 28th May the burial couldn't be delayed any longer. I was made a fool by Momentum consultants and the managers no one was willing to assist been taken from pillar to post not to mention the airtime I spent on the process calling with no assistance. The distressing part is Momentum has the nerve to deduct my account when they haven't assisted me.

Regards,