Policy claim

Miss BF Ramanyai

I have had a policy with Metropolitan for more than ten years.

My father passed on , Monday 05/7/2021, and I contacted Metropolitan for assistance with the funeral claim. All documentation was submitted on Tuesday 06/07/2021 and a system acknowledgement was received, and was told that the TAT is 48 hours.

Its Monday the 12th of July, WAY past the 48 working hours and I had to call and follow-up with Metropolitan on this claim. I was informed by Zizipho that all documents have been received , however, there is no feedback from the claims department, nothing is written on the system on how far this claim is.

This is VERY DISSAPOINTING, I pay my premiums regularly, on a monthly basis, for more than ten years without fail, and this is the treatment that I receive at the most painful period of my life. I get told stories, and I’m also not able to speak to anyone at your claims department, just for a mere feedback on my claim, this is PATHETIC.

WHAT DO YOU NOW EXPECT US TO DO AS A FAMILY, is this the trend with METROPOLITAN???? Is this how my family will be treated when I pass on…. Is it worth it to pay Metropolitan every month?