Policy Claim

My mother had a retirement policy with Metropolitan, she sadly passed away in 2020, we've been battling to get her policy paid out to us, to think she worked so hard for so many years for her kids to suffer, we've been dealing with Metropolitan consultant Isaac Rembuluwani in Maponya Mall branch, his not being helpful at all and refuses to escalate to someone higher no communication from him ever since documents have been submitted. I hope this will be given the right attention because I'll be going on every social media platform till we get assisted.