CM
Chrystel M
1 reviews | Active since Jan 2023
27 Jan 2023, 08:47
Policy claim
I am very disappointed. My Dad passed away last week, I put the claim in on Monday. Today is Friday and I have not received the money hence the funeral is scheduled for tomorrow.
I am having sleepless nights. Called in a few times and just keeps getting told that they waiting for authorization to make the payment. Yet you debited the premium yesterday.
There is no such thing as 48hrs. Your service is very disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
27 Jan 2023, 09:12We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere condolences on the loss of your father. We also apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
Kind Regards
Yours Sincerely
Client Care Team
Metropolitan Life's reply27 Jan 2023, 09:12
Official
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere condolences on the loss of your father. We also apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
Kind Regards
Yours Sincerely
Client Care Team
CM
Chrystel M's updateReviewer Update
29 Jan 2023, 08:27Thank you Liz Lizelle van Niekerk for having things issue sorted. Much appreciated.
CM
Chrystel M's update29 Jan 2023, 08:27
Reviewer Update
Thank you Liz Lizelle van Niekerk for having things issue sorted. Much appreciated.
Metropolitan Life's replyOfficial
30 Jan 2023, 09:37Dear Crystel
Thank you for your additional comments.
We always strive to serve all our clients well and appreciate your positive feedback.
Regards
Client Care Team
Thank you for your additional comments.
We always strive to serve all our clients well and appreciate your positive feedback.
Regards
Client Care Team
Metropolitan Life's reply30 Jan 2023, 09:37
Official
Dear Crystel
Thank you for your additional comments.
We always strive to serve all our clients well and appreciate your positive feedback.
Regards
Client Care Team
Thank you for your additional comments.
We always strive to serve all our clients well and appreciate your positive feedback.
Regards
Client Care Team