Policy cancellation not honoured – deductions continue

I am extremely disappointed with the service I have received from Metropolitan Life.

I cancelled my policy in full at Gandhi Square branch on 12 March 2025 and received a refund of R1084.00. However, an amount of R1284.00 is still being deducted from my account/payslip, with no explanation or feedback.

I have contacted both Gandhi Square and Maponya branches multiple times, and no one has traced this deduction back to any policy. It’s now been months with no resolution, and I fear the same amount will be deducted again at month-end.

I need Metropolitan Life to:

Immediately stop this deduction

Refund the R1284.00 that was taken

Confirm in writing that the policy is fully cancelled

I expected better accountability. If I do not receive a proper response within 48 hours, I will escalate the matter to the Ombudsman and share my experience publicly across all platforms.