Policy Cancellation Delays

I requested a cancellation of my retirement annuity policy on the 7th of January 2015. I was told that the request has been processed and that it will be forwarded to SARS before I can receive payment. That did not happen. I was told on the 11th of February to provide a signed letter for it to be processed. This was after I contacted both SARS and Metropolitan. And I did just that. <br> On the 17th of February, I was told that it has not been processed because I have another Retirement Policy which I have to cancel. I submitted all the documents for that cancellation,including a signed letter. <br> I made a follow up after that and was told the letter was not signed. Which was incorrect. I forwarded the same e-mail to another agent and he said it would be processed. <br> I called again last week only to be told that the agent processing it was out and they will inform her. <br> <br> I would really appreciate it if this could be resolved. One expects exceptional service from a reputable company of Metropolitan's stature and not this back door ****za shop service.