KM
Keabetswe M
1 reviews | Active since Oct 2015
22 Jan 2022, 06:29
Policy cance after debit order returned once due to insufficient funds
I have a funeral policy from 2010 with Momentum before Metropolitan took over and I have never even claimed , in December 2021 my debit order returned unpaid due to insufficient funds, January the 20th I'm expecting double debit, to my surprise it didn't go through when I call they say policy lapsed and cannot be reinstated, my question is policy lapse after how many unpaid premiums and why was I not notified that if debit returned unpaid once it will lapse.
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Metropolitan Life's replyOfficial
24 Jan 2022, 12:02Dear Keabetswe.
We regret to learn of the difficulties with your debit order and the subsequent lapsing of your policy.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
We regret to learn of the difficulties with your debit order and the subsequent lapsing of your policy.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
Metropolitan Life's reply24 Jan 2022, 12:02
Official
Dear Keabetswe.
We regret to learn of the difficulties with your debit order and the subsequent lapsing of your policy.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
We regret to learn of the difficulties with your debit order and the subsequent lapsing of your policy.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team