Policy

i invested with Metropolitan in January this year with Nontombi,i certainly asked for 5 years both my lump sum and monthly.Queried the contract in April with my financial adviser as the contact states 15 years she transferred me to his manager Cedrick and my lump sum didn't appear in their side.He made sure its subjected to 5 years and had to meet Nontombi as she has the agreement in a s**** paper we agreed to 5 years clearly stated that if i cancel all the cancellation fees wont affect me as she will take the blame because i trusted her i continued with them.Spoken to Lehlohonolo the call center supervisor 2 weeks back to check my contract,as i didn't receive a contract copy for 5 year,he stated that wasn't changed but will speak to Cedrick to call me,he did check up on me if i received a call from him good services i may say,called Cedrick after 3 days there was no answer,called once again spoken to Lerato last week to query the call back and she advcd me that it was changed but will give me feedback.Last monday she called to advc me that my monthly tariff was changed to R600 without my knowledge still she escalated and will receive a call back,i am still waiting for feedback