TS
Thobeka S
1 reviews | Active since Oct 2025
21 Oct 2025, 17:59
Policy ***2
Metropolitan life is refusing to pay for my brother funeral claim they are saying the policy lapsed in 2024 while it was active and the premiums were being paid via pay@ ,the claim was done on the 26th of August 2025 , and they told us that the money will be available within 4 hours after a long wait we phoned again after 4 days Luvuyo Ncithingane from Metropolitan send a mail saying the policy number is wrong but they managed to get the correct policy and they are finalizing it , today I phoned them and they said my brothers policy was but what is confusing is that he was saying and via pay@ and receiving sms it they dint payment even if there will be an increment on premiums but now they are saying it lapsed please 🙏 assist
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Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
22 Oct 2025, 08:33Dear Thobeka
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and the family during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and the family during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply22 Oct 2025, 08:33
Official
Dear Thobeka
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and the family during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your brother's passing. Our thoughts and prayers go out to you and the family during this time of mourning.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Best regards,
TS
Thobeka S's updateReviewer Update
28 Oct 2025, 07:43Now they are saying the policy didn't lapsed but number cellphone number is the problem and that number was given to my brother by his boss since he didn't have the phone even at bank he was using it and retail shop now it confusing is me why they are doing this to us the worse part even Metropolitan was it as well were always sending sms if there are premiums changes every year we are not happy at all please assist
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Thobeka S's update28 Oct 2025, 07:43
Reviewer Update
Now they are saying the policy didn't lapsed but number cellphone number is the problem and that number was given to my brother by his boss since he didn't have the phone even at bank he was using it and retail shop now it confusing is me why they are doing this to us the worse part even Metropolitan was it as well were always sending sms if there are premiums changes every year we are not happy at all please assist
Metropolitan Life's replyOfficial
28 Oct 2025, 12:14Dear Thobeka
Thank you for your additional comment.
We have re-opened the complaint and our Escalation Specialist has emailed you directly as well.
Regards
Client Care Team
Thank you for your additional comment.
We have re-opened the complaint and our Escalation Specialist has emailed you directly as well.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply28 Oct 2025, 12:14
Official
Dear Thobeka
Thank you for your additional comment.
We have re-opened the complaint and our Escalation Specialist has emailed you directly as well.
Regards
Client Care Team
Thank you for your additional comment.
We have re-opened the complaint and our Escalation Specialist has emailed you directly as well.
Regards
Client Care Team
Best regards,
TS
Thobeka S's updateReviewer Update
13 Nov 2025, 07:38Hi I have send the number of his boss / colleague who gave him the cellphone to fix it and use it for business purpose and they told me that he was also owing them before he left
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Thobeka S's update13 Nov 2025, 07:38
Reviewer Update
Hi I have send the number of his boss / colleague who gave him the cellphone to fix it and use it for business purpose and they told me that he was also owing them before he left
Metropolitan Life's replyOfficial
13 Nov 2025, 09:44Dear Thobeka
Thank you for your comment.
We have received your reply, thank you.
Regards
Client Care Team
Thank you for your comment.
We have received your reply, thank you.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply13 Nov 2025, 09:44
Official
Dear Thobeka
Thank you for your comment.
We have received your reply, thank you.
Regards
Client Care Team
Thank you for your comment.
We have received your reply, thank you.
Regards
Client Care Team
Best regards,
TS
Thobeka S's updateReviewer Update
29 Jan 2026, 02:36Hi that lady you gave me don't reply to my email now I don't know why
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Thobeka S's update29 Jan 2026, 02:36
Reviewer Update
Hi that lady you gave me don't reply to my email now I don't know why