BL
Bonolo L

1 reviews | Active since Sept 2015

19 Jul 2016, 20:57

PLEASE PAY BACK THE MONEY ITS ONLY 4K NOT 4M

<p>I have app**** for the cash back from my policy which I have been paying for almost 8 years now. All the necessary documentation was submitted at the local branch and the consultant assured me that the money will go through within 5 working days. I went back to him as the payment didnt go through on the stipulated time. He was astonished to find out that the request has not yet been processed, he then re-submitted.</p> <p>Then I called the head office to complain they asked for my documents again; how many copies need to be submitted for a mere R4000? if it was 4M it would have been paid to my estate. Its been 2 full weeks now since I app****. When I called the headoffice again today they only started processing my application.</p> <p>It's a disgrace to be treated so terribly by a company which has been in business for decades, and making billions from our hard earned money. As soon as all my policies mature I will never put myself through such torcher by investing my money with them.</p> <p> </p> <p> </p>

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Replies (3)
Metropolitan Life
Metropolitan Life's reply20 Jul 2016, 06:36
Official

Thank you for sharing your experience at our Customer Service office with us. I am sorry to hear about the delays and unacceptable service levels. I will investigate and correspond directly with you.

Kind regards

Amanda Vraagom

Client Care

BL
Bonolo L's update23 Jul 2016, 22:32
Reviewer Update

Thank you Peter

Metropolitan has responded and the money has been paid into my account, but why do we have to go to the extremes to be assisted with what is due to us?

The consumer coouncil has failed us, but with you Peter there's always a promt and positive feedback from the service providers.

Thank you once more.

Metropolitan Life
Metropolitan Life's reply25 Jul 2016, 08:55
Official

I apologise for the delays you have experienced, Please do not hesitate to contact our offices direct if you require any further assistance in the future.

Kind Regards

Client Care

Amanda Vraagom