HM
Hanyane M
1 reviews | Active since Aug 2021
10 Nov 2021, 11:29
Please help me
Am writing to hello Peter for the second time now and it hurt because my uncle his late , and I received a new policy number with a ****d signature I stated that on the affidavit and later they said they have concluded with their investigation they said since 2009 my uncle was not cover they never took a premium that cover him and they offer me R2500 for the time they put me through but they can't make a payment for the claim , how is that possible ?
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Metropolitan Life's replyOfficial
10 Nov 2021, 12:47Dear Hanyane
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your uncle's passing. Our condolences go out to you and your family during this time of bereavement.
We regret to learn of the difficulties you have encountered with the claim.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your uncle's passing. Our condolences go out to you and your family during this time of bereavement.
We regret to learn of the difficulties you have encountered with the claim.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Nov 2021, 12:47
Official
Dear Hanyane
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your uncle's passing. Our condolences go out to you and your family during this time of bereavement.
We regret to learn of the difficulties you have encountered with the claim.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your uncle's passing. Our condolences go out to you and your family during this time of bereavement.
We regret to learn of the difficulties you have encountered with the claim.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team