Please cancel my policy
Do you honestly you think I'll carry on with the policy when you pay less attention to detail re: my premium deductions and also are tardy in responding to my emails requesting a policy cancellation.
I was hounded about a debit order that bounced, when my debit orders were supposed to come off only in August. I now have a bad credit standing because of these bounced debit orders. I have incessantly communicated with you re: this unprofessional treatment on your side.
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Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
01 Aug 2019, 15:56Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
Metropolitan Life's reply01 Aug 2019, 15:56
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
's updateReviewer Update
08 Aug 2019, 09:50You still have not touched base with me. Great service hey.
's update08 Aug 2019, 09:50
Reviewer Update
You still have not touched base with me. Great service hey.
Metropolitan Life's replyOfficial
08 Aug 2019, 12:56Dear Mr. Nkosi
One of our Client Care Assessors sent you an email on Friday, 2/8/2019 at about 14:33, enquiring about your policy number.
We will re-send it shortly, in case you have not received it.
Regards
Client Care Team
One of our Client Care Assessors sent you an email on Friday, 2/8/2019 at about 14:33, enquiring about your policy number.
We will re-send it shortly, in case you have not received it.
Regards
Client Care Team
Metropolitan Life's reply08 Aug 2019, 12:56
Official
Dear Mr. Nkosi
One of our Client Care Assessors sent you an email on Friday, 2/8/2019 at about 14:33, enquiring about your policy number.
We will re-send it shortly, in case you have not received it.
Regards
Client Care Team
One of our Client Care Assessors sent you an email on Friday, 2/8/2019 at about 14:33, enquiring about your policy number.
We will re-send it shortly, in case you have not received it.
Regards
Client Care Team
's updateReviewer Update
12 Aug 2019, 12:22I did not receive no such email. All I want is to cancel my policy, how hard can that be?
's update12 Aug 2019, 12:22
Reviewer Update
I did not receive no such email. All I want is to cancel my policy, how hard can that be?
Metropolitan Life's replyOfficial
13 Aug 2019, 12:42Dear Mr. Nkosi
We again sent the email previously sent to you on 8/8/2019 to: ***, the same email address you used on your post.
We included copies of the two policy schedules on record for the policy - one shows start date 01/07/2019 and the other 01/08/2019. In our last email we asked for some more background as to what occurred, so we can determine what the correct start date should be. The policy seems to initially have been issued for 01/07/2019 and that is shy the first debit was for 07/2019.
In order to cancel the policy you will need to send us cancellation requirements:
Signed cancellation letter, instructing us which policy number to cancel, the reason for the cancellation and the date on which you are writing the cancellation letter. This can be emailed to us at *** or you can send it directly to the Assessor that is handling your complaint: Aletta Clarence on ***.
Upon receipt thereof, we should be able to adhere to your instruction.
We look forward to hearing back from you again.
Regards
Client Care Team
We again sent the email previously sent to you on 8/8/2019 to: ***, the same email address you used on your post.
We included copies of the two policy schedules on record for the policy - one shows start date 01/07/2019 and the other 01/08/2019. In our last email we asked for some more background as to what occurred, so we can determine what the correct start date should be. The policy seems to initially have been issued for 01/07/2019 and that is shy the first debit was for 07/2019.
In order to cancel the policy you will need to send us cancellation requirements:
Signed cancellation letter, instructing us which policy number to cancel, the reason for the cancellation and the date on which you are writing the cancellation letter. This can be emailed to us at *** or you can send it directly to the Assessor that is handling your complaint: Aletta Clarence on ***.
Upon receipt thereof, we should be able to adhere to your instruction.
We look forward to hearing back from you again.
Regards
Client Care Team
Metropolitan Life's reply13 Aug 2019, 12:42
Official
Dear Mr. Nkosi
We again sent the email previously sent to you on 8/8/2019 to: ***, the same email address you used on your post.
We included copies of the two policy schedules on record for the policy - one shows start date 01/07/2019 and the other 01/08/2019. In our last email we asked for some more background as to what occurred, so we can determine what the correct start date should be. The policy seems to initially have been issued for 01/07/2019 and that is shy the first debit was for 07/2019.
In order to cancel the policy you will need to send us cancellation requirements:
Signed cancellation letter, instructing us which policy number to cancel, the reason for the cancellation and the date on which you are writing the cancellation letter. This can be emailed to us at *** or you can send it directly to the Assessor that is handling your complaint: Aletta Clarence on ***.
Upon receipt thereof, we should be able to adhere to your instruction.
We look forward to hearing back from you again.
Regards
Client Care Team
We again sent the email previously sent to you on 8/8/2019 to: ***, the same email address you used on your post.
We included copies of the two policy schedules on record for the policy - one shows start date 01/07/2019 and the other 01/08/2019. In our last email we asked for some more background as to what occurred, so we can determine what the correct start date should be. The policy seems to initially have been issued for 01/07/2019 and that is shy the first debit was for 07/2019.
In order to cancel the policy you will need to send us cancellation requirements:
Signed cancellation letter, instructing us which policy number to cancel, the reason for the cancellation and the date on which you are writing the cancellation letter. This can be emailed to us at *** or you can send it directly to the Assessor that is handling your complaint: Aletta Clarence on ***.
Upon receipt thereof, we should be able to adhere to your instruction.
We look forward to hearing back from you again.
Regards
Client Care Team