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Xxxxx X
1 reviews | Active since Jan 2015
17 Aug 2024, 15:04
Please be advised to never do business with metropolitan due to the ******* service
I have a Metropolitan Life Annuity policy (Reference / Policy number: ***) and have being a paying it since 2016. On 7 August 2024 i sent an email requesting assistance with 2 minor issues. Up until today, 17 August 2024, I've received no response. I wish I read all the Hellopeter reviews on here before taking out this policy. All of the reviews are the same. NO RESPONSE / BAD SERVICE. I'm definitely going to move my policy to another company. Imagine the day I must be paid out and what mess it will be if metropolitan cannot even respond to a simple enquiry 10 days later. Absolutely ********** service. I would advise anyone against doing business with metropolitan. The service is the worst I've ever seen.
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Metropolitan Life's replyOfficial
19 Aug 2024, 10:40Dear ***xx X.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply19 Aug 2024, 10:40
Official
Dear ***xx X.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team