****ed off
My husband went to Maponya mall Metropolitan today to apply for a withdrawal on his policy and the lady serving asked for his ID Number she punched it and she said he doesn't have a policy with them. She didn't bother to check the bank statement and it's there as ImetLife. We need money it's urgent and they are busy playing games.
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Metropolitan Life's replyOfficial
07 Feb 2019, 09:48Dear Phindile
Thank you for raising your concern with our office.
Did you know you can contact us directly?
We regret to learn of your husband's poor client service experience.
One of our Client Care Assessors will be contacting you directly for more information in order for us to trace the policy and assist him.
Regards
Client Care Team
Thank you for raising your concern with our office.
Did you know you can contact us directly?
- Tel: *** or *** (switchboard)
- email: ***
We regret to learn of your husband's poor client service experience.
One of our Client Care Assessors will be contacting you directly for more information in order for us to trace the policy and assist him.
Regards
Client Care Team
Metropolitan Life's reply07 Feb 2019, 09:48
Official
Dear Phindile
Thank you for raising your concern with our office.
Did you know you can contact us directly?
We regret to learn of your husband's poor client service experience.
One of our Client Care Assessors will be contacting you directly for more information in order for us to trace the policy and assist him.
Regards
Client Care Team
Thank you for raising your concern with our office.
Did you know you can contact us directly?
- Tel: *** or *** (switchboard)
- email: ***
We regret to learn of your husband's poor client service experience.
One of our Client Care Assessors will be contacting you directly for more information in order for us to trace the policy and assist him.
Regards
Client Care Team