TM
Tebogo M

1 reviews | Active since Nov 2016

11 Nov 2016, 12:41

Pension claim pain!

<p>My sister is late. As if that is not bad enough the pension claim process is so painful! </p> <p> </p> <p>Her employer Youi/Outsurance is blaming the service provider-so one of them is clearly *********, ************ and a downright sorry excuse for an organization.</p> <p> </p> <p>It's all good and well when you are alive and making the companies money but the minute you are gone their true colours emerge!</p> <p> </p> <p>Shame on Youi! Shame on Outsurance! Shame on Metropolitan!</p>

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply11 Nov 2016, 13:05
Official

Dear Tebogo Mbuyane

Thank you for raising your concern with our offices.

We always strive to serve all our clients well.

One of our Client Care Assessors will be contacting you for more information to investigate your complaint.

We trust that together we can resolve your complaint.

Regards

Aletta Clarence

Metropolitan Client Care

TeL; ***

Email: ***

Fax. ***

TM
Tebogo M's update14 Nov 2016, 18:28
Reviewer Update

Problem discovered to be with Old Mutual and not Metropolitan!

Metropolitan Life
Metropolitan Life's reply15 Nov 2016, 07:39
Official

Dear Tebogo Mabuyane

Thank you for updating the complaint.

We trust that Old Mutual will be able to resolve the complaint for you soonest.

Regards

Metropolitan Client Care