WP
Wilma P
1 reviews | Active since Feb 2021
19 Feb 2021, 16:32
Payout of funeral policy
Funeral Policy ***. Membership number ***. My mother passed away 2 Nov 20. After numerious emails to info/client services, no respons whats so ever. We as a family have given up.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
19 Feb 2021, 16:55Dear Wilmarie Pienaar
We acknowledge receipt of your complaint on HelloPeter
Regrettably the site blanks out the policy number you are referring to. We believe the claim was already paid out.
However, to be certain we are looking at the correct policy, a Client Care Assessor will contact you shortly to confirm the details of your claim and provide assistance, if still required.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter
Regrettably the site blanks out the policy number you are referring to. We believe the claim was already paid out.
However, to be certain we are looking at the correct policy, a Client Care Assessor will contact you shortly to confirm the details of your claim and provide assistance, if still required.
Regards
Client Care Team
Metropolitan Life's reply19 Feb 2021, 16:55
Official
Dear Wilmarie Pienaar
We acknowledge receipt of your complaint on HelloPeter
Regrettably the site blanks out the policy number you are referring to. We believe the claim was already paid out.
However, to be certain we are looking at the correct policy, a Client Care Assessor will contact you shortly to confirm the details of your claim and provide assistance, if still required.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter
Regrettably the site blanks out the policy number you are referring to. We believe the claim was already paid out.
However, to be certain we are looking at the correct policy, a Client Care Assessor will contact you shortly to confirm the details of your claim and provide assistance, if still required.
Regards
Client Care Team
WP
Wilma P's updateReviewer Update
19 Feb 2021, 17:11Immediately after abovementioned complaint I received a call from Me Aletta Clarence from Metropolitan to inform us that this money was paid. Please accept my sincere apology. I did explain to Me Aletta Clarence that a confirmation of payment from metropolitan would have sorted this problem immediately. Thank you for the prompt response. thank you helloeter for for helping to resolve this matter. Regards Wilma P.
WP
Wilma P's update19 Feb 2021, 17:11
Reviewer Update
Immediately after abovementioned complaint I received a call from Me Aletta Clarence from Metropolitan to inform us that this money was paid. Please accept my sincere apology. I did explain to Me Aletta Clarence that a confirmation of payment from metropolitan would have sorted this problem immediately. Thank you for the prompt response. thank you helloeter for for helping to resolve this matter. Regards Wilma P.
Metropolitan Life's replyOfficial
19 Feb 2021, 17:24Dear Wilma
Thank you for your additional comment.
We are glad to have resolved this for you
Regards
Client Care Team
Thank you for your additional comment.
We are glad to have resolved this for you
Regards
Client Care Team
Metropolitan Life's reply19 Feb 2021, 17:24
Official
Dear Wilma
Thank you for your additional comment.
We are glad to have resolved this for you
Regards
Client Care Team
Thank you for your additional comment.
We are glad to have resolved this for you
Regards
Client Care Team