vM
valencia M

1 reviews | Active since Oct 2017

01 Oct 2017, 20:53

paying for the dead

Im realy dissappointed in the service recieved i have asked for my grandnothets policy to be cancelled as she passed on buy you still debiting the money for the policy.

I have sent her death certificate but clearly nothing was done.

I need that premium refunded as i wont pay for someone who already passed on.

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply01 Oct 2017, 20:59
Official

Thank you for sharing your concerns with us. I am sorry to hear about the passing of your grandmother. A service consultant will contact you during office hours to assist with your policy. Our sincere apologies for any delay with the cancellation.

Warm regards

Client Care