Pay the money Metropolitan.

Metropolitan is refusing to pay out a paid up funeral cover. My dad passed away 6May 25 and to date i am struggling to get the covered amount paid out. They want invoices and receipts to reimburse me for the funeral expenses. He wasnt covered for funeral services. He was covered for an amount of money to be paid out by u to cover the funeral expenses. What if i dont have the receipts and invoices? What if i paid cash? What if i didnt keep record. What then? U cant refuse to pay out the money... This is unacceptable. And i will not leave it here. Policy nr ***. I hope and pray some1 comes and assist. I am a social celebrity and this will go viral i promise you.