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annemariekuh A
1 reviews | Active since Jun 2016
08 Sept 2020, 14:15
Pay out of funeral policy not paid out yet.
My mother had a funeral policy passed away 3/6/2020.All required documents send to them Mrs Martha Nieuwoudt *** R11.45 Proof of payment send to Metropolitan R11200.00 death certificate ex
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Replies (4)
Metropolitan Life's replyOfficial
08 Sept 2020, 15:42Dear Annemarie Kühn
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother has passed away. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with the processing of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother has passed away. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with the processing of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply08 Sept 2020, 15:42
Official
Dear Annemarie Kühn
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother has passed away. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with the processing of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your mother has passed away. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with the processing of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
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annemariekuh A's updateReviewer Update
08 Sept 2020, 18:15Thanks .They must also stop deduction R11.45 as she passed away 3/6/2020 .I also think deductions after her death should be refunded to her Nedbank account
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annemariekuh A's update08 Sept 2020, 18:15
Reviewer Update
Thanks .They must also stop deduction R11.45 as she passed away 3/6/2020 .I also think deductions after her death should be refunded to her Nedbank account
Metropolitan Life's replyOfficial
08 Sept 2020, 18:53Dear Annemarie
Thank you for your additional comment.
We will take everything into account when we respond to you.
Regards
Client Care Team
Thank you for your additional comment.
We will take everything into account when we respond to you.
Regards
Client Care Team
Metropolitan Life's reply08 Sept 2020, 18:53
Official
Dear Annemarie
Thank you for your additional comment.
We will take everything into account when we respond to you.
Regards
Client Care Team
Thank you for your additional comment.
We will take everything into account when we respond to you.
Regards
Client Care Team
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annemariekuh A's updateReviewer Update
09 Sept 2020, 10:14I see a payment of only R3034.65 on it's way Metropolitan .A shortage of over R8165 .35 as the funeral was R11.200.00 Mrs Martha Nieuwoudt nr .What is going on ?
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annemariekuh A's update09 Sept 2020, 10:14
Reviewer Update
I see a payment of only R3034.65 on it's way Metropolitan .A shortage of over R8165 .35 as the funeral was R11.200.00 Mrs Martha Nieuwoudt nr .What is going on ?