tM
thembela M
1 reviews | Active since Jul 2020
05 Mar 2025, 16:17
Pay out money
My daughter had a share of R150 000 on her late father life cover who passed on year 2019,i did(Mother of a Minor) a first withdrawal early early 2020 and I did a loan but I do not understand the calculation of repaying back the loan which is double the amount Withdrawal of R20 000 Loan of R20 000 Surrender money R65 000 I would like to knw what happened to the rest of the money out of the R150 000 can I please get the clear calculation because as for me I do not understand the interest of the loan, can you please assist because there's a lot of difference inbetween which it doesn't make sense. How possible is from R110 000 that was left and I got to get R65 000 please make me understand
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
05 Mar 2025, 16:35Dear Thembela
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and we regret reading that you are dissatisfied with the pay-out on this policy.
We will investigate, request the breakdown of values for you from our technical team and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and we regret reading that you are dissatisfied with the pay-out on this policy.
We will investigate, request the breakdown of values for you from our technical team and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply05 Mar 2025, 16:35
Official
Dear Thembela
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and we regret reading that you are dissatisfied with the pay-out on this policy.
We will investigate, request the breakdown of values for you from our technical team and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and we regret reading that you are dissatisfied with the pay-out on this policy.
We will investigate, request the breakdown of values for you from our technical team and revert back to you as soon as possible.
Regards
Client Care Team
tM
thembela M's updateReviewer Update
06 Mar 2025, 18:59Good day
I'm still waiting for a breakdown of policy ***, I'm not happy with the surrender amount, can I please get a break down or an explanation of how did it to that amount of money, I mean this is child's money that need to carry her till varsity
Please contact me
I'm still waiting for a breakdown of policy ***, I'm not happy with the surrender amount, can I please get a break down or an explanation of how did it to that amount of money, I mean this is child's money that need to carry her till varsity
Please contact me
tM
thembela M's update06 Mar 2025, 18:59
Reviewer Update
Good day
I'm still waiting for a breakdown of policy ***, I'm not happy with the surrender amount, can I please get a break down or an explanation of how did it to that amount of money, I mean this is child's money that need to carry her till varsity
Please contact me
I'm still waiting for a breakdown of policy ***, I'm not happy with the surrender amount, can I please get a break down or an explanation of how did it to that amount of money, I mean this is child's money that need to carry her till varsity
Please contact me
Metropolitan Life's replyOfficial
07 Mar 2025, 11:39Dear Thembela
Thank you for your further comments.
We are in the process of investigating and as soon as we are able, we will revert back to you.
Please note that we are dependent on our Technical team to obtain a breakdown and this can take a week or two to obtain for you.
We will revert back to you as soon as we can.
Regards
Client Care Team
Thank you for your further comments.
We are in the process of investigating and as soon as we are able, we will revert back to you.
Please note that we are dependent on our Technical team to obtain a breakdown and this can take a week or two to obtain for you.
We will revert back to you as soon as we can.
Regards
Client Care Team
Metropolitan Life's reply07 Mar 2025, 11:39
Official
Dear Thembela
Thank you for your further comments.
We are in the process of investigating and as soon as we are able, we will revert back to you.
Please note that we are dependent on our Technical team to obtain a breakdown and this can take a week or two to obtain for you.
We will revert back to you as soon as we can.
Regards
Client Care Team
Thank you for your further comments.
We are in the process of investigating and as soon as we are able, we will revert back to you.
Please note that we are dependent on our Technical team to obtain a breakdown and this can take a week or two to obtain for you.
We will revert back to you as soon as we can.
Regards
Client Care Team