1 reviews | Active since May 2018
Pathetic telephonic service
I took a policy with metropolitan life 4 months back and i never received my policy documents. This morning i called to ask for my documents and i was told that they are not loaded on the system and when i asked the consultant why have they been deducting money from my account for so long yet their are no documents on the system and how sure are am i that the policy is even active he hung up on in my ear. Someone needs to answer to this type of behavior i mean it doesn't give me the sense of assurity that i will get any help in future.
I find this highly unacceptable and *********.
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for poor service received thus far. Kindly provide us with your email address in order for us to communicate with you directly.
Kind Regards
Client Care
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for poor service received thus far. Kindly provide us with your email address in order for us to communicate with you directly.
Kind Regards
Client Care
Dear Mr/Ms Mhlaku
We have not received any further communication from you.
Please email us your policy details/full names & ID number as well as contact nubmer and email address at ***.
You are welcome to mark your email for attention: Aletta Clarence and refer to your Hellopeter complaint of yesterday.
We look forward to receiving your email soonest.
Regards
Client Care team
Dear Mr/Ms Mhlaku
We have not received any further communication from you.
Please email us your policy details/full names & ID number as well as contact nubmer and email address at ***.
You are welcome to mark your email for attention: Aletta Clarence and refer to your Hellopeter complaint of yesterday.
We look forward to receiving your email soonest.
Regards
Client Care team