MK
Mokgadi K
1 reviews | Active since Jul 2022
06 Jul 2023, 14:45
Pathetic service on funeral cover
I don’t know we’re to start with the frustration, I logged a death claim on 30th Friday , till today I don’t know who is handling my claim , I hv not received feedback on wat is happening, i called in the morning 9am spoke to Gift and he escalated the matter , i called around 11 am and spoke to tsoko, “they are waiting feeback but the claim will be finalised today” , called now 14:30 spoke to lesedi, they are still waiting feedback? Death claim taking over 5 working days !!!!!! Pathetic
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Metropolitan Life's replyOfficial
07 Jul 2023, 08:35Dear Mokgadi K
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
Metropolitan Life's reply07 Jul 2023, 08:35
Official
Dear Mokgadi K
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team