Pathetic Service from Metropolitan !

I have a funeral policy with Metropolitan, my uncle died sometime in January and I notified Metropolitan so that they stop deducting his premium from my policy, up to this date Metropolitan continues to deduct money for his premium. I am disgusted by their pathetic service, the consultant keeps telling me to email my pay slip and banking details for a refund of which I did many times. I can almost see that the day I will want to put a claim with them, I am going to be taken from pillar to post. I will not recommend anyone to take any policy from Metropolitan.