PN
Philani N
1 reviews | Active since Aug 2020
06 Aug 2020, 10:17
Pathetic service
Ihave never been this disappointed in my whole entire life... On the 29th of June I filled a claim with metropolitan on my investment since I had an emergency of a family member passing away and iwas told it will be paid into my account in the next 48hours after we completed the documents but to my surprise I'm still waiting and when I'm doing a follow up they keep giving me a run around and we still waiting due to their pathetic service... Please good people refrain from giving these people business cause they don't deserve it... Its like they doing me a favor now whereas I'm withdrawing my investments... Please help
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Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
06 Aug 2020, 10:27Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. We are very sorry to hear about the passing of your loved one.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. We are very sorry to hear about the passing of your loved one.
Kind Regards
Yours Sincerely
Client Care
Metropolitan Life's reply06 Aug 2020, 10:27
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. We are very sorry to hear about the passing of your loved one.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. We are very sorry to hear about the passing of your loved one.
Kind Regards
Yours Sincerely
Client Care
PN
Philani N's updateReviewer Update
06 Aug 2020, 10:36I'm not gonna take this lying down... I'm gonna take this matter up with my legal team and metropolitan will be liable for every cost cause due to your poor service
PN
Philani N's update06 Aug 2020, 10:36
Reviewer Update
I'm not gonna take this lying down... I'm gonna take this matter up with my legal team and metropolitan will be liable for every cost cause due to your poor service
PN
Philani N's updateReviewer Update
06 Aug 2020, 10:37And after all I'm canceling my services with metropolitan I don't want anything to do with metropolitan
PN
Philani N's update06 Aug 2020, 10:37
Reviewer Update
And after all I'm canceling my services with metropolitan I don't want anything to do with metropolitan
Metropolitan Life's replyOfficial
06 Aug 2020, 13:20Dear Philani
Your additional posts are noted.
One of our Client Care Assessors is investigating and will revert back to you directly as soon as possible.
Regards
Client Care Team
Your additional posts are noted.
One of our Client Care Assessors is investigating and will revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply06 Aug 2020, 13:20
Official
Dear Philani
Your additional posts are noted.
One of our Client Care Assessors is investigating and will revert back to you directly as soon as possible.
Regards
Client Care Team
Your additional posts are noted.
One of our Client Care Assessors is investigating and will revert back to you directly as soon as possible.
Regards
Client Care Team