PATHETIC SERVICE BY METROPOLITAN LIFE

You know when one takes a funeral cover, you think it's going to give you and your loved ones peace of mind, however with Metropolitan Life, it's the opposite. I've never dealt with such unprofessional people and company in my years of existence. I regret taking policies with them. I submitted a funeral claim a week ago, on the 14th July as my dad passed on on the 12th July and still no payout has been made, even though the necessary documentations were received. Every time when I call for a follow up I'm told different stories by their consultants. Today I called again and was told all their Teamleaders are in a meeting, the usual lame story that I've heard before. I insisted on speaking to a Teamleader to which she didn't even help much and didn't have the answers, all she said was that she's waiting on someone to authorize my claim since Saturday 17th July.

What is frustrating is the sense of urgency, lack of professionalism and lack of empathy. Already one is going through a tough time loosing a loved one and don't need this pathetic, poor service given by Metropolitan Life staff. They really need to revisit their business strategies as they are not for the people as they have poor customer service skills and poor delivery.

I'm disgusted at Metropolitan Life's work ethic.