1 reviews | Active since Dec 2012
Pathetic service and no communication
My husband passed away recently. He had cover with Metropolitan. The policy is HM***. The cover was going on for 50 years. First of all when I called the policy was no where to be found and was not loaded. Weeks later I get a mail saying this is the amount, end of story. No one can explain why the amount paid out is so low after 50 years. A lousy R6800 for a 50 year old policy. I called the call center and no one could assist or even find the person who sent an email. I still have cover but no book or proof and has also not been loaded because its old. What now. Can someone call me on *** to explain the amount and what is happening with my policy. This is urgent. No one who works there can assist. WHY can no one explain the working of the low payout, how do you come out with this amount and provide no explanations.
We acknowledge receipt of your post on HelloPeter.
We appreciate that you may be posting on behalf of someone else or using someone else's profile to post, as you don't seem to be the owner of the policy number listed in the complaint.
This being said, we will reach out to the claimant in order to explain what occurred and answer the questions raised in your post, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your post on HelloPeter.
We appreciate that you may be posting on behalf of someone else or using someone else's profile to post, as you don't seem to be the owner of the policy number listed in the complaint.
This being said, we will reach out to the claimant in order to explain what occurred and answer the questions raised in your post, as soon as possible.
Regards
Client Care Team