Pathetic service

Does metropolitan really cares of it's customers? I don't feel safer anymore with this institution. So many questions and queries logged with their call centre,what they know is to ask hell lot of questions but they can't give you an answers. Query logged before the 15th December, I'm running out of words for this so called metropolitan life, I'm exhausted and feel like not valued. Considering taking my business somewhere, feel like during claim stage will be talking to walls like now.