AK
Anelisa K
1 reviews | Active since Sept 2020
25 Jan 2021, 13:18
Pathetic Service
My mom made a claim on her funeral policy on the 17th of December and even today, the claim hasn't been done. Your service is disgusting, so are your call centre agents.
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Replies (1)
Metropolitan Life's replyOfficial
26 Jan 2021, 09:03Dear Anelisa
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your family has lost a loved one. Please accept our condolences during this difficult time.
We regret to learn that your mom has experienced delays with her funeral claim and apologise for any poor service experienced thus far.
Unfortunately the post does not contain sufficient information for us to trace the policy number.
One of our Client Care Assessors will be in touch to obtain the information necessary to trace it, investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your family has lost a loved one. Please accept our condolences during this difficult time.
We regret to learn that your mom has experienced delays with her funeral claim and apologise for any poor service experienced thus far.
Unfortunately the post does not contain sufficient information for us to trace the policy number.
One of our Client Care Assessors will be in touch to obtain the information necessary to trace it, investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Jan 2021, 09:03
Official
Dear Anelisa
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your family has lost a loved one. Please accept our condolences during this difficult time.
We regret to learn that your mom has experienced delays with her funeral claim and apologise for any poor service experienced thus far.
Unfortunately the post does not contain sufficient information for us to trace the policy number.
One of our Client Care Assessors will be in touch to obtain the information necessary to trace it, investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your family has lost a loved one. Please accept our condolences during this difficult time.
We regret to learn that your mom has experienced delays with her funeral claim and apologise for any poor service experienced thus far.
Unfortunately the post does not contain sufficient information for us to trace the policy number.
One of our Client Care Assessors will be in touch to obtain the information necessary to trace it, investigate and revert back to you as soon as possible.
Regards
Client Care Team