Pathetic service

I am a client since 2007. On Wednesday, 19 May 2021 I requested on the Metropolitan app for a consultant to contact me, with no avail. I phoned Metropolitan thereafter as I want to increase my 3 funeral policy premiums. I was informed by the consultant that another consultant will contact me within 48 hours and assist me with the increase of premiums. On Monday, 24 May 2021 I have sent an email to Metropolitan informing them that I am still waiting for someone to assist me. On Thursday, 27 May 2021 I received a call from Metropolitan. The lady, Avril Binneman informed me that she cannot assist with a premium increase and will log a request that a consultant will call me. I told her that I am waiting for a consultant to assist me since Wednesday, 19 May 2021. She assured me that a consultant will call me within 24 hours. I did inform her that I will report her if I don't get a call and assistance. Up to date, four weeks later I am still waiting for a consultant from Metropolitan to call me. This is beyond pathetic service and or *********** employees. Your company is not interested in making money and does not care about their clients. The best thing for me to do is to cancel all 3 policies as I am not satisfied with such poor service. I will take my business to a company with good client service as it is obvious that you have no interest in your clients. 48 hours are now 4 ****ing weeks. Pathetic company!!!