JV
James V
1 reviews | Active since Feb 2015
22 Aug 2024, 14:12
Pathetic service
I submitted a funeral cover claim to Metropolitan middle July 2024 and have had to follow up constantly on the progress of the claim. More than a month has subsequantly passed without any resolution.
This week alone my query has been escalated to managers twice without any call back from them. Well done Metropolitan, great service.
This is definitely not the company to go with if you require funeral cover for your family.
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Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
22 Aug 2024, 16:00Dear James
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have encountered with your claim.
Outstanding claim requirements were sent to you via SMS on 08/08/2024.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have encountered with your claim.
Outstanding claim requirements were sent to you via SMS on 08/08/2024.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply22 Aug 2024, 16:00
Official
Dear James
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have encountered with your claim.
Outstanding claim requirements were sent to you via SMS on 08/08/2024.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have encountered with your claim.
Outstanding claim requirements were sent to you via SMS on 08/08/2024.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's replyOfficial
22 Aug 2024, 16:02Dear Mr Venter
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have encountered difficulties with our service on your policy.
One of our Escalation Specialist will reach out to you shortly to obtain more information to investigate and assist.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have encountered difficulties with our service on your policy.
One of our Escalation Specialist will reach out to you shortly to obtain more information to investigate and assist.
Regards
Client Care Team
Metropolitan Life's reply22 Aug 2024, 16:02
Official
Dear Mr Venter
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have encountered difficulties with our service on your policy.
One of our Escalation Specialist will reach out to you shortly to obtain more information to investigate and assist.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret that you have encountered difficulties with our service on your policy.
One of our Escalation Specialist will reach out to you shortly to obtain more information to investigate and assist.
Regards
Client Care Team