Pathetic service.

My aunt Mrs Mohlala (***) had a funeral policy with Metropolitan number: *** then she got sick as she was too old, she was diagnosed with dementia as the result she could not pay premiums then the policy lapsed. When I took her to stay with me, I realised that her policy lapsed, I then contacted Metropolitan for policy reinstatement which required too many things however it was eventually reinstated. My aunt passed on last year and I reported a claim which required Letter of Authority that also require my aunt's parent's documents that are impossible to find. I then advised that I cannot get information requested, I'm still waiting for feedback. I don't understand that I reinstated the policy and was paying the premiums however when I claim suddenly I'm required to verify my identity. Regards, Mr Mntambo Contact: ***