MC
Monita C
1 reviews | Active since Mar 2013
05 Jan 2024, 15:04
Pathetic service !
I am seriously disappointed in this terrible service from metropolitan life. Why am I getting half of my policy payment then what I am supposed to receive! And then rhe consultant assigned to the claim, telling me I must metropolitan myself!rectify this immediately!!!!
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
05 Jan 2024, 15:19Dear Ms Carolissen
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We greatly apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We greatly apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
Metropolitan Life's reply05 Jan 2024, 15:19
Official
Dear Ms Carolissen
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We greatly apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We greatly apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
MC
Monita C's updateReviewer Update
05 Jan 2024, 16:20You are not acknowledging my reply!
MC
Monita C's update05 Jan 2024, 16:20
Reviewer Update
You are not acknowledging my reply!
Metropolitan Life's replyOfficial
10 Jan 2024, 11:41Dear Monita
We refer to your additional comments received on HelloPeter.
We sincerely apologize for the delay in response on this platform. We see that an email was sent to you and the claims were assessed and completed on both your policies.
Would you kindly advise if you require further assistance.
Kind Regards
Client Care Team
We refer to your additional comments received on HelloPeter.
We sincerely apologize for the delay in response on this platform. We see that an email was sent to you and the claims were assessed and completed on both your policies.
Would you kindly advise if you require further assistance.
Kind Regards
Client Care Team
Metropolitan Life's reply10 Jan 2024, 11:41
Official
Dear Monita
We refer to your additional comments received on HelloPeter.
We sincerely apologize for the delay in response on this platform. We see that an email was sent to you and the claims were assessed and completed on both your policies.
Would you kindly advise if you require further assistance.
Kind Regards
Client Care Team
We refer to your additional comments received on HelloPeter.
We sincerely apologize for the delay in response on this platform. We see that an email was sent to you and the claims were assessed and completed on both your policies.
Would you kindly advise if you require further assistance.
Kind Regards
Client Care Team