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Nambitha N
1 reviews | Active since Dec 2023
09 Dec 2023, 10:06
Pathetic service
I regret not listening to my friend who warned me to stay away from taking cover at Metropolitan. I sent a request in June of 2023 to your call center and my financial advisor to update my dad's details on my policy. My financial advisor Elethu confirmed that it was updated only to find out that nothing has been done. I have been receiving emails from yr call center still sending me the statement with incorrect information, not a single person responded to my enquiry. How can everyone be so ***********, i mean if this is the service i get now how much more when I claim.
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Metropolitan Life's replyOfficial
11 Dec 2023, 11:06Dear Nambitha
We acknowledge receipt of your complaint on HelloPeter.
We always strive towards providing unsurpassed customer service and are saddened to read that you have not been receiving assistance with your service enquiry.
Regrettably your post did not contain sufficient information in order for us to trace the policy number and investigate the matter.
One of our Escalation Specialists will contact you shortly for more information and assist you with your complaint.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive towards providing unsurpassed customer service and are saddened to read that you have not been receiving assistance with your service enquiry.
Regrettably your post did not contain sufficient information in order for us to trace the policy number and investigate the matter.
One of our Escalation Specialists will contact you shortly for more information and assist you with your complaint.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply11 Dec 2023, 11:06
Official
Dear Nambitha
We acknowledge receipt of your complaint on HelloPeter.
We always strive towards providing unsurpassed customer service and are saddened to read that you have not been receiving assistance with your service enquiry.
Regrettably your post did not contain sufficient information in order for us to trace the policy number and investigate the matter.
One of our Escalation Specialists will contact you shortly for more information and assist you with your complaint.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive towards providing unsurpassed customer service and are saddened to read that you have not been receiving assistance with your service enquiry.
Regrettably your post did not contain sufficient information in order for us to trace the policy number and investigate the matter.
One of our Escalation Specialists will contact you shortly for more information and assist you with your complaint.
Regards
Metropolitan Client Care Team