JP
Johnny P
1 reviews | Active since May 2022
26 May 2022, 16:02
Pathetic service
I am a policyholder with metropolitan port Elizabeth branch and am appalled by the service I am receiving from their headquarters in Cape Town.Nearly every month I had to enquiry about my annuity payment, although contract were signed for specific date of payment.Nobody seems to care about the client's needs.So far nobody at headquarters even apologize for any delay, everything just fell on deaf ears and the payment happened if it suits them.I am so sorry to ever doing business with metropolitan,and if it was in my power,I would gladly cancel everything,and would not recommend anyone to do business with metropolitan.
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Replies (2)
Metropolitan Life's replyOfficial
26 May 2022, 21:45Good evening Johnny
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the delay in feedback and/or the lack in communication regarding your annuity payment dates. We further apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service and we are sorry for the service experience.
Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 May 2022, 21:45
Official
Good evening Johnny
We acknowledge receipt of your complaint sent through the Hellopeter platform.
We sincerely apologize for the delay in feedback and/or the lack in communication regarding your annuity payment dates. We further apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service and we are sorry for the service experience.
Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's replyOfficial
31 May 2022, 13:32Good day Johnny,
Trust that you are well.
The product is a Capital Preservation Income Option that is structured to pay on the 1st of the month and not the last day of the month.
Please note that you re receiving the annuity payment in advance.
Trust that you are well.
The product is a Capital Preservation Income Option that is structured to pay on the 1st of the month and not the last day of the month.
Please note that you re receiving the annuity payment in advance.
The fact that you received an income on the 25 April 2022 was due to the public holiday on the 27 April and 1st May 2022 and we had to make sure that funds are received on time. We make sure that we rather pay earlier than what is stipulated on the contract.
We referred this case to the Manager at Funds Administration and they will be in contact with you to further clarify this matter to you.
Regards
Client Care
We referred this case to the Manager at Funds Administration and they will be in contact with you to further clarify this matter to you.
Regards
Client Care
Metropolitan Life's reply31 May 2022, 13:32
Official
Good day Johnny,
Trust that you are well.
The product is a Capital Preservation Income Option that is structured to pay on the 1st of the month and not the last day of the month.
Please note that you re receiving the annuity payment in advance.
Trust that you are well.
The product is a Capital Preservation Income Option that is structured to pay on the 1st of the month and not the last day of the month.
Please note that you re receiving the annuity payment in advance.
The fact that you received an income on the 25 April 2022 was due to the public holiday on the 27 April and 1st May 2022 and we had to make sure that funds are received on time. We make sure that we rather pay earlier than what is stipulated on the contract.
We referred this case to the Manager at Funds Administration and they will be in contact with you to further clarify this matter to you.
Regards
Client Care
We referred this case to the Manager at Funds Administration and they will be in contact with you to further clarify this matter to you.
Regards
Client Care