PATHETIC SERVICE

I am really annoyed I having been trying to change my moms surname on my policy with Metropolitan for quiet some time now. I have endless runarounds and now they tell me the copy is not clear??? Hello that is the original copy scan and sent through, I've asked people to look at it and they cannot understand why is metropolitan giving me such dam hassles.. You know how to work promptly when it comes to new business but assisting for changes you'll dont want to service clients I expect this matter to be dealt with as I am totally annoyed. I really dont expect such service.