Pathetic service

To whom it may concern

I am a customer of metropolitan life and have been having a funeral policy with them for over a year and I feel cheated on my existing policy. I missed a funeral policy premium in November 2018 and scheduled to pay double premiums in December 2018. I usually pay my premiums on the 25th of each and every month. I scheduled with them to pay on the 15th of December 2018 which was done accordingly. Because of financial constraints I only managed to pay one premium in December meaning that my I was still in Arrears with my November premium. Between the 12th to the 15th of January I called them back again and asked them to double debit me on my next payment day forgetting that I changed the date to the 15th of each month because of the early payment in December. I called them back again on the 16th of January and rearranged with them to double debit on the 25th of January 2019 and everything was agreed on. Today on the 22nd of January I get an sms stating that my policy has lapsed. I just called them now and spoke to a consultant by the name of Akhona and to my shock I was told that if I have to serve the 6 months waiting period again. I am so disappointing with your service and how you are reaping people of their benefits. My policy number FF ********** 27.