Pathetic service!!

My mother requested to cancel her funeral policy and has not revived confirmation of the termination. She went to the Kokstad branch and was assisted by Zandile Ngwanya. She no longer wants the cover and does not need or want to be retained. The broker said she will be called by head office and I don’t know what the hell for because a cancellation can be done by a broker from a branch. I do not appreciate my mother or myself being sent from pillar to post for such a simple request. Her account better not be debited on the 15th as well!!!