RT
Rudzani T
1 reviews | Active since Oct 2018
04 Mar 2021, 05:06
Pathetic service
Pathetic service on payments of claims. Documents sent on the 24th February with a promised turn around time of 24 to 48hours but 6 working days later nothing has been done
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
04 Mar 2021, 09:48Dear Rudzani Tshivhase
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your claim and apologise for any inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your claim and apologise for any inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
Metropolitan Life's reply04 Mar 2021, 09:48
Official
Dear Rudzani Tshivhase
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your claim and apologise for any inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have encountered with your claim and apologise for any inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
RT
Rudzani T's updateReviewer Update
04 Mar 2021, 15:47Even now you are still investigating?. Not even a courtesy call to let the client know
RT
Rudzani T's update04 Mar 2021, 15:47
Reviewer Update
Even now you are still investigating?. Not even a courtesy call to let the client know
Metropolitan Life's replyOfficial
04 Mar 2021, 17:27Dear Rudzani
Thank you for your additional comments.
We are aware of your complaint and will revert back to you as soon as we can.
Regards
Client Care Team
Thank you for your additional comments.
We are aware of your complaint and will revert back to you as soon as we can.
Regards
Client Care Team
Metropolitan Life's reply04 Mar 2021, 17:27
Official
Dear Rudzani
Thank you for your additional comments.
We are aware of your complaint and will revert back to you as soon as we can.
Regards
Client Care Team
Thank you for your additional comments.
We are aware of your complaint and will revert back to you as soon as we can.
Regards
Client Care Team