PATHETIC METROPOLITAN SERVICE, UNPAID PARTIAL SURRENDER

07 Jul 2020, 20:41 No payment on Partial Surrender of policy - Metropolitan I have never been so disappointed in a service like I am with Metropolitan. I want to do a partial surrender on my funds. I completed all the forms and send them the necessary supporting documentation on Monday, 02 July 2020. I was told by the consultant that it will take 48 hours for the money to reflect in my bank account. Every day I have been making a follow up and I've been told that my request has been processed and is awaiting authorization. Its been hours and days since my request. Everyday i call again and once again i get the same story. Friday 03 July i called more than 4 times only to find out that my ID copy wasnt clear enough for them. The thing that makes me furious is that no one have the decency to call or even send me a mere sms or email to tell me all that. I had to call to find out which is taking my time and money on airtime. I ended sending them a clearer ID copy which caused me to drive to the nearesst internet and police station. I called to confirm receipt and i was told all in order and that my application was send for authorization. Again on the 4th of July 2020 i made more than three calls. To find out how far is my claim, its irritating i dont get the same person i spoke to last. Saturday i got the same story that it has been sent for authorization. Monday 06 July 202 i called several times again, using my time and airtime. Upon my call i again found out that they need a copy of my resent Id card not ID booklet as i previously sent. I was annoiyed all over again because again nonone says anything ti me if i didnt call how was i going to find out. Again because i urgently need the cash i had to again go spend money and do what they need. It was send and i was told ut will be sorted in gew hours. I acalled again before end of the day and i was now getting frustrated i again got the same story of been sent for authorization. How long is this going to take. Been sent from pillar to post for my own money. Hell no this cant be. Writte now i dispice Metropolitan and hate their service. I currently feel like not doing business with them ever again. Their staff are pathethic. They will ptomise to get back to yiu but they never do. I sent emails and emails to be called back but they never do. Since they are working from home I apparently can't speak to a supervisor. 07 July again early in the morning i called to find out. I was told it was sent to authorization. I again called few hours later spoke to the same person i spoke to ealier and now there was a story that my ID had to be certified. Iam really tired of all this nonsence. I need my money. I again left and got the document done and sent. I called and sent an email again to confirm receipt. I was told all are in order and has been sent for authorization. The guy told me authorization will be done today still and i will get an sms wen its done. At 4:22pm i called again. And the voice prompt said they close at 5pm but at that time no one answered.

This is totally unacceptable. So here I am, still no payment made into my account iam furious because I needed that money very urgently. And to make it worse, it's my own money, it's not a loan. But since Covid 19 people are just not willing to do their work properly and to help people in need. So very disappointed and angry.

The people i spoke to at Metropolitan are: 1. Patience Samosamo 2. Bradley Windgrow 3. Pedro Branquinho Those are ones i could remember amongst those i spoke to.

I vant do this anymore i need cash yo face my urgent crisis yet i now needvto spent the cash i dontbhave to make calls and everything else that i have done.

I seriously need an intervention from your side. I am failing on my own.