Pathetic Customer service

I recently went o Metropolitan In Smith Street in Durban on Monday 4 Sept. I requested funds from my account (unclaimed benefits) and i was told that my money should be in my account by this coming friday. I contacted the head office and i was informed that my forms havent even been processed and they havent arrived as yet. I am frustrated as i need the money to pay varsity fees and I was not taken seriously by any of the consultants that I was talking to