PATHETIC CLAIMS SERVICE POOR COMMUNICATION NO UPDATE WHATSOEVER

We submitted a claim for my Granny that passed away all documents submitted as requested till today no movement on the claim We called metropolitan 6 times this morning we spoke to 6 different people who knows nothing they can't tell us anything all they say we will notify claims department That is one pathetic service it looks like it's a trend we claimed for my uncle not so long ago we got same treatment until we wrote here on hello Peter they were able to fast track the claim It's a Covid19 death it can not be stored for longer days funeral must be tomorrow undertakers are awaiting on the monies

We need a solution before 12 an this claim prioritized Such a big organization is failing their client where is the TCF towards your client Your client service needs an upgrade an your processes really this can not take this long

We require a solution before 12

The advise Felicity/Felicia you need to set an example for your client atleast a phone call of direction was expected from you since you were made aware of the situation last Saturday already very disappointing.

What other proof you require from us that this is a valid claim to be processed?? Must we carry the body to your offices??????

My father to be contacted right now a finalize the matter John Magienda ***