pathetic and very unhelpful time wasters

I have been an policy holder for YEARS...and do believe things happen for a reason.after THIS disgusting service i WILL be changing my insurer.Firstly,to get my changed policy,the process has been going on since the 16th of this month.pathcare i cannot rush for bloodtest results,but pure BULL%$#! service is ALL on you.I needed my policy documents sent ASAP as the broker knew we needed it urgently.He said it will be posted...fine,understandable,but to tell us HE cant send it,the call center must send...there i lost my calm.THE BROKER CAN'T EVEN ASK THE CALL CENTER to call us,nauseating service.Here is the cherry,my WIFE took out same new policy...SHE was told they can't mail my policy to her,I must call in...this for LIFE INSURANCE?So if i die unexpectedly,she will have the same battle with a pathetic call center?Tonight i called the call center to have disability added.Candice struggled with my ID no. AND policy number to find policy.could she add it?NO.phoned the broker niezaam..yes sure he can help..will take 3-4 DAYS,he must work out a quote.jesus christ help me...sanlam offered online quotes tonight,old mutual seemed better too,WITHOUT medical examination#metropolitan must fall