Pai-Up Policy

I've requested that you cancel my policy - ********** 571 on the 14th February 2018. Vincent - your consultant forwarded a paid-up application form to complete in order to stop collecting monthly premiums. I sent it back to ********** on the 19th February. Palesa Mangali - your consultant requested certified copy of ID on the 20th Feb - I am not sure why this was not requested by Vincent because I would've attached with the paid-up application form?? OR you did not know you would need it to finalise my request?? Anyway - I forwarded the ID on the 26th Feb after I received an sms stating that my request has been cancelled because of insufficient documents. And of course you debited the monthly premium afterwards - like are you kidding me?? First of all you did not tell me how long do I have until I send the ID copy, secondly you switch to sms instead of sending me an email as this was our form of communication, you think I am sitting in the office all day long waiting for you to send documents one by one and jump every time you do so? How ***********? This is ridiculous and unprofessional!! I haven't heard anything from you since then. Today I contacted you again - Eunice your consultant is trying to check the documents that I have forwarded to you and she is quite on the phone not explaining to me that your system is slow - Like I must figure it out? This is so typical of insurance - you are prolonging this process so you can keep collecting premiums from me and avoid cancelling this policy and pay what is due to me! I have never skipped not even a single premium since I have opened this educational plan for my daughter for you to treat me this way. Find those documents and cancel the damn policy!! This is disgusting money making scheme - I have another baby on the way and I would be damned if I take another policy with you and none of my friends and family will do business with this pathetic company!!