OVERCHARGED FOR 2YRS AND STILL NO FEEDBACK!

I have requested callbacks via their website multiple times from Metropolitan but have never been called back. I finally called through and requested for my debit order date to be changed. The consulted DID NOT inform me that it was too late for this month and that the debit order would start going out on the changed date next month only.

During this call, we also found discrepancies with the policy I am paying for. Long story short, they have been overcharging me for about 2 years. I was told my matter was escalated for investigation but I have not received any feedback from them.

I called in yesterday to confirm how much will be debited and when, only to be told the same overcharged amount and on the incorrect date.

I am very unhappy with the service I have been receiving from them. They don't return calls, they don't provide feedback and they were *********** not to update my policy 2 years ago!!