KS
Koketso S
1 reviews | Active since Feb 2022
14 Feb 2022, 16:58
Outraged
0 rating if possible,when reps sign you up for a policy they're polite and don't ask for certified this and that. The moment you find an alternative service provider,better suited to your personal and financial needs,you're given the runaround-FOR YOUR MONEY. I don't care about the R304.00 I've contributed,monthly,over the past + 2 years. I need my January refund. I'm tired of being transferred and given various email addresses each with varying supporting documentation. You are taking my money,my children's money. Refund me and leave my salary alone.
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Metropolitan Life's replyOfficial
14 Feb 2022, 20:53Dear Koketso
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered in cancelling your policy.
Please bear in mind that Stop Order deductions take a month or two to stop deducting after a policy is cancelled. This is due to closing dates at our end for compilation of the magnetic tapes sent to your salary office and also due to closing dates at your payroll offices to implement these magnetic tapes on your payroll systems.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered in cancelling your policy.
Please bear in mind that Stop Order deductions take a month or two to stop deducting after a policy is cancelled. This is due to closing dates at our end for compilation of the magnetic tapes sent to your salary office and also due to closing dates at your payroll offices to implement these magnetic tapes on your payroll systems.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Feb 2022, 20:53
Official
Dear Koketso
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered in cancelling your policy.
Please bear in mind that Stop Order deductions take a month or two to stop deducting after a policy is cancelled. This is due to closing dates at our end for compilation of the magnetic tapes sent to your salary office and also due to closing dates at your payroll offices to implement these magnetic tapes on your payroll systems.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered in cancelling your policy.
Please bear in mind that Stop Order deductions take a month or two to stop deducting after a policy is cancelled. This is due to closing dates at our end for compilation of the magnetic tapes sent to your salary office and also due to closing dates at your payroll offices to implement these magnetic tapes on your payroll systems.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team